Complaints Procedure

I hope that you are happy with the service that I provide, but I appreciate there may be times when I am not offering you and your child the service that you require. I hope that you will feel able to discuss any concerns or issues that you may have with me directly. If you would rather not talk in front of your child then we can arrange a more convenient time, for example in the evening or at the weekend.

If any parent wishes to make a complaint against me or others living on the premises they should put the complaint in writing and immediate action will be taken. Depending on the allegation an investigation will take place and the Local Authority Designated officer and the local Safeguarding Children Board will be informed for guidance within fourteen days. Alternatively, a parent may wish to refer their concerns directly to their local Safeguarding Children Board (relevant telephone numbers are available in the setting) I will also make sure they are aware as soon as I know.

I will inform Ofsted within 14 days of the allegation.

It is a requirement by Ofsted that all complaints are logged along with the outcome and any action taken in accordance with the EYFS Welfare requirements. These records must be available to show an Ofsted Childcare Inspector if required.

If you wish to make a formal complaint then you can contact the Ofsted Complaints and Investigation Unit on 0300 123 4666

I will respond to any complaint within 28 days of the complaint being logged.

All correspondence relating to the complaint will be kept in a file for 3 years.

Ofsted
Piccadilly Gate
South Street
Manchester
M1 2WD
0300 123 1231

Local Authority Designated Officer
01872 326536


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